Privacy Policy

🔒 1. Information We Collect

We collect personal information that you provide to us directly and automatically through your interaction with our website. This includes:

• Personal Information: Name, email address, phone number, shipping/billing address, and payment details.

• Order Information: Products purchased, order history, and communication related to purchases.

• Technical Information: IP address, browser type, device information, and usage data collected through cookies and tracking tools.

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💡 2. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders

• Send order updates and confirmations

• Respond to inquiries and provide customer support

• Improve website functionality and user experience

• Send marketing emails (with your consent)

• Detect and prevent fraud or misuse of our services

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💳 3. Payment Information

We do not store your credit card or payment details. All payment processing is securely handled by trusted third-party providers such as PayPal, Stripe, or your selected payment gateway.

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🍪 4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website performance, and serve personalized content and ads.

You can control or disable cookies through your browser settings.

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📬 5. Email & Marketing Communication

With your permission, we may send you newsletters, special offers, and updates. You can opt out at any time by clicking the “Unsubscribe” link in our emails or by contacting us.

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🤝 6. Sharing Your Information

We never sell your personal information. However, we may share it with:

• Service providers (shipping, payment processing, website hosting)

• Legal authorities, if required by law

• Marketing platforms (such as Google or Meta) for advertising purposes, based on your preferences

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🌍 7. International Data Transfers

If you are accessing our website from outside the country where our servers are located, your data may be transferred internationally. We ensure all data transfers comply with applicable laws.

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🧑‍💻 8. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your information

• Withdraw consent at any time (for marketing communications)

• File a complaint with your data protection authority

To make any of these requests, email us at privacy@luxanae.com

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🛡️ 9. Data Retention

We retain your data only as long as necessary to fulfill our services and legal obligations. After that, your data is securely deleted or anonymized.

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📅 10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the effective date.

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📞 Contact Us

For any privacy-related questions or concerns, please contact:
📧 info@luxanae.com