Orders:
How do I place an order?
Simply browse our shop, select your items, choose a size, and click “Add to Cart.” Once ready, head to your cart and follow the checkout process.
Can I modify or cancel my order after placing it?
If your order hasn’t shipped yet, please email us at support@luxanae.com as soon as possible. We'll do our best to assist you.
Where can I find my order confirmation?
You’ll receive an order confirmation email right after checkout. If you don’t see it, check your spam folder or contact us.
Shipping
How long does shipping take?
Standard shipping typically takes 5–8 business days, while express options arrive in 2–4 business days. International orders may take up to 14 days.
Do you ship internationally?
Yes, we do! Shipping rates are calculated at checkout based on your location.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information and a link to follow your package.
Returns & Exchanges
What is your return policy?
You can return unused, unworn items within 14 days of delivery. Items must be in original packaging with tags attached.
How do I start a return or exchange?
Email us at returns@luxanae.com with your order number and reason for return. We’ll guide you through the process.
Are returns free?
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.